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CUSTOMER SERVICE

At Vivelure, your satisfaction is everything. Our team of dedicated beauty advisors and customer care specialists is here to support you at every step — from personalized skincare recommendations to hassle-free returns. We believe luxury beauty should come with an equally elevated experience, which is why we make it easy to reach us however works best for you. Whether you need help choosing the right product, tracking an order, or resolving a concern, we're always just a call or chat away.

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE

MON–FRI: 8am – 9pm ET

SAT–SUN: 9am – 6pm ET

CALL US

1-800-848-3538

CHAT WITH US​

Our beauty advisors are available to chat in real time — ready to help you find the perfect product, track your order, or resolve any concern quickly.

MON–SUN: 8am – 9pm ET

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

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